Suchergebnisse - 3Dconnexion FAQ

My SpaceMouse does not work properly in Shapr3D on macOS

After installing the latest version of our 3dxWare driver (v10.8.9) driver on macOS, users experience...

SpaceMouse settings – Lychee Slicer

Lychee Slicer uses Target Camera navigation by default, which inverts all axes compared to Object...

3DxWare 10 on ARM

Starting with 3DxWare 10.9.4, installation on Windows ARM systems is possible. You might experience the...

Blender buttons configuration – macOS

Because mapping of 3Dconnexion buttons in Blender 4.4 and higher is done differently than in...

Blender buttons configuration – Windows

Because mapping of 3Dconnexion buttons in Blender 4.3 and higher is done differently than in...

CadMouse scrolls too slowly or too fast

After the Windows 11 update 24H2, you may encounter issues with your mouse wheel. If...

Enabling 3Dconnexion Extension After Installing the Driver

Once you have installed the 3Dconnexion driver, it’s essential to enable the 3Dconnexion extensions, such...

Installation stuck (macOS)

Possible reason for this issue: If your installation is stuck, it might be caused by...

Global Settings: overview and how to activate

What is the Global Settings feature? Global Settings is a new feature introduced with 3DxWare...

How do I create a suitable custom icon with Windows tools?

Your image will look its best on all 3Dconnexion (on-screen) displays, if it is 24...

3Dconnexion Plugin for Unreal Editor Version 5.4 and higher

1. Installing the Plugin Starting with Unreal Editor version 5.4, the 3Dconnexion Plugin is no...

3Dconnexion Bluetooth device not visible for pairing on Windows 11 – Firmware

Some users do not see their 3Dconnexion device listed during Bluetooth pairing on newer versions...

How to find Driver Version?

To find your driver version please follow instruction below: Windows: Go to Windows Search and...

How to enable SpaceMouse in ParaView?

SpaceMouse is not enabled by default in ParaView. However, you can easily enable it by...

SpaceMouse settings – FreeCAD

SpaceMouse integration has been upgraded in FreeCAD 0.22 nightly compilation / FreeCAD 1.0 Release Candidate...

SpaceMouse with slow performance in Autodesk Revit

In case you’re experiencing a sluggish navigation, disabling the "Allow navigation during redraw" option can...

Other options – Autodesk Revit

Disable "Allow navigation during Redraw": Marking this checkbox will disable the "Allow Navigation during Redraw"...

Settings configuration guide – Blender

For the best experience and the latest features, we recommend always using the most up-to-date...

Replacements parts/service after warranty

Post-warranty service is not provided. However, some spare parts are available, for instance sliders feet....

Other Options – Unity

Move Objects: Enables the movement of selected objects inside the scene. Pause Motion: Disables SpaceMouse...

Other Options – Cinema 4D

Move Objects: Enables the movement of selected objects inside the scene. Pause Motion: Disables SpaceMouse...

Other Options – Unreal Engine

Move Objects: Enables the movement of selected objects inside the scene. Pause Motion: Disables SpaceMouse...

Firmware update on MAC

If your device requires firmware update please follow the instruction below: Plug your device directly...

3Dconnexion Bluetooth device not visible for pairing on Windows 11

Some users do not see their 3Dconnexion device listed during Bluetooth pairing on newer versions...

Can I reverse the mouse wheel scrolling direction of my CadMouse?

While the 3Dconnexion driver does not directly allow to reverse the mouse wheel direction, it...

Buttons in Siemens NX are not working as expected after updating to a newer version of NX

In order to use NX with 3Dconnexion device buttons it is necessary to load the...

SketchUp is not working as expected

In order to use SketchUp with 3Dconnexion devices it is necessary to load the latest...

SOLIDWORKS does not work as expected

In case the driver could not connect to the Add-In for SOLIDWORKS the 3Dconnexion devices...

SpaceMouse is not working when Citrix Workspace app is installed

Citrix Workspace app 2302 for Windows prevents the SpaceMouse from working. When the 3Dconnexion driver...

Can I move the Windows cursor with a SpaceMouse?

We do not recommend moving the cursor with a SpaceMouse but - in special cases...

Welche Nachweise von den Studierenden und Schülern werden akzeptiert?

Studentenausweis, Schülerausweis, Immatrikulationsbescheinigung (ausgestellt von einer technischen Fakultät), Bitte beachte, dass Dein Name sowie das...

How do I change the default location for storing 3Dconnexion settings?

Some administrators and users wish to move their 3Dconnexion configuration settings (profiles) to a different...

3Dconnexion Insider Program

Evaluating and understanding your needs helps us to improve and tailor our products and services...

3Dconnexion Plugin for Unity3D is not loading

There is an option for including Unity support during installation of 3DxWare which must be...

3Dconnexion Plugin for Unreal Editor Version 4.23-5.3

1. Installing the Plugin IMPORTANT: First install Unreal Engine and only then install 3DxWare...

My SpaceMouse does not work but moves the mouse cursor on macOS

If the SpaceMouse does not work but instead moves the mouse cursor on macOS, the...

A program required for this install to complete could not be run.

During installation of 3DxWare, the following error may arise with the progress bar at 50%...

How to choose your preferred decimal separator

How to choose your preferred decimal separator - dot and/or comma For every application, you...

CadMouse buttons do not click on MAC (Universal Receiver connection)

If your CadMouse device works but does not click, please check first how you connect...

How to synchronize 3DxWare settings between multiple machines (Windows)

It is possible to synchronize your 3DxWare (Driver) settings between multiple machines using a Cloud drive. This works as...

Advanced Settings – Other Options

For some applications you will find a tab with Other Options within the Advanced Settings...

Other Options – SOLIDWORKS

Move Selected Objects: Enables or disables the independent movement of sub-parts within an assembly....

Other Options – Solid Edge

Move Selected Objects: Enables or disables the independent movement of sub-parts within an assembly....

Other Options – Autodesk Maya

Move Objects: Enables the movement of selected objects inside the scene. Only Navigate the 3D...

Other Options – 3ds Max

Move Objects: Enables the movement of selected objects inside the scene. Only Navigate the 3D...

How do I generate a full diagnostic file of the 3DxWare driver for Windows?

If you want to report an issue with your 3D software and our driver it...

Why are the part numbers different on the packaging and on the device?

In our web shop our products have a part number that starts with 3DX-7..., e.g....

3Dconnexion discontinued devices

The following table lists the discontinued devices from 3Dconnexion. Product Hardware Warranty [1] First Day...

Enable SpaceMouse support in Maxon Cinema 4D for Windows

Cinema 4D 2023.2 and higher Ensure the latest 3Dconnexion driver was installed after Cinema 4D...

Creo: When I am in part or assembly mode the datum planes disappear when my part or assembly is rotated

In Creo go to: File > Options Choose “Model Display” from the left-hand column Enable...

Configuration Panel for 3Dconnexion SpaceMouse in Femap

In 9.3.1 (also called 9.31), there is a tab on the /File/Preferences Dialog box that...

How to use a SpaceMouse for motion capture in 3ds Max

The following procedure describes how 3ds Max (application and plug-in) should be set-up to generate...

SpaceMouse does not work in a parallel viewport in Rhinoceros 3D

Issue: The SpaceMouse does not roll or spin the model in a parallel viewport of...

3DxWareMac 10.6.0 Installation Notes for macOS 10.14 (Mojave)

1. Introduction In macOS 10.14 (Mojave) Apple introduced additional security features and tightened security once...

How do I check the battery level of my 3Dconnexion wireless product?

There are three ways to check the battery level of your wireless 3Dconnexion product. These...

No navigation in Onshape

I cannot navigate in Onshape Make sure you have the latest driver installed. Supported web...

How to clean 3Dconnexion products

3Dconnexion recommends cleaning 3Dconnexion products only with isopropyl alcohol (99%). Using conventional cleaning products or...

3DxWareMac 10.5.0 Installation Notes for macOS 10.13 (High Sierra)

On macOS 10.13, customers will need to manually enable 3Dconnexion’s driver (version 10.5.0 or newer)....

What to do if a CadMouse is defect or shows cosmetic degeneration?

3Dconnexion is aware that some early batches of our CadMouse product line show signs of...

What version of the BLUETOOTH standard does my computer support?

Note: Windows 7 does not support Bluetooth Low Energy! On Windows: 1. Open the device...

How do I connect my CadMouse Wireless/CadMouse Pro Wireless (Left) using BLUETOOTH?

Please follow the steps below in order to connect your CadMouse Wireless or CadMouse Pro...

How do I pair a dedicated receiver with my wireless SpaceMouse?

The SpaceMouse® pairing tool enables the pairing of a wireless SpaceMouse with a dedicated USB receiver. Once a SpaceMouse and receiver are paired, the...

NX: Application Commands and View Keys do not Work After Updating to the Latest Driver

With the latest drivers, 3DxNX is installed in the 3DxWare installation directory, and references are...

Creo Toolkit startup errors on application start referencing duplicates of protk.dat files

For Creo versions 2.0 M150 to M210 and Creo 3.0 M040 to M080, if there...

Application running with elevated permissons

If your device is not working in a supported application this may be a permissions...

Which components are included in the driver?

The downloaded driver package of 3DxWare 10 for Windows may be extracted two times in...

How do I optimize the performance of my SpaceMouse in Inventor?

For detailed parts and assemblies performance problems may occur during movement due to the high...

Certification Practice Statement

This article describes 3Dconnexion's approach to the creation of "3Dconnexion CA (auto-generated)" digital certificates. Use...

The 3Dconnexion Properties Windows doesn’t open

Problem The 3Dconnexion driver installed properly, but the properties panel cannot be opened to adjust...

How do I generate a log file of the 3DxWare driver for Windows?

If you want to report an issue with your 3D software and our driver it...

My 3Dconnexion wireless device is not communicating properly with the receiver

If the receiver is placed in a position which is not electromagnetically critical, the operating...

I get an error „3DxNumpad Unhandled Exception“

The 3DxNumPad Unhandled Exception error occurs when there is data corruption in the "user.config" file...

How do I charge my wireless 3Dconnexion product and how long does it take?

3Dconnexion follows the USB specification, therefore our wireless devices can be charged by any micro-USB...

How long is the USB cable of SpaceMouse Wireless?

The USB cable is 1.5m long.

What happens if the USB cable is lost or needs to be replaced?

Customers can order additional USB cables from the 3Dconnexion webstore. Alternatively, any bi-directional micro USB...

How can I maximize the battery life of SpaceMouse Wireless?

The battery life can be maximized by turning off the SpaceMouse Wireless when it is...

What is the operating range of the 3Dconnexion wireless devices?

SpaceMouse Wireless, SpaceMouse Pro Wireless, CadMouse Wireless and CadMouse Pro Wireless (Left) can be used...

How to configure remote USB in HP-RGS

This information is from HP from RGS version 5.4.8: Remote USB for the RGS Receiver...

What happens if my USB receiver is lost or needs to be replaced?

You can order additional USB receivers from the 3Dconnexion webstore. Please visit this website to ensure...

3DxVirtualLCD.exe has stopped working

When activating the On-Screen Display feature, the system may report that 3DxVirtualLCD.exe has stopped working....

How can 3Dconnexion Device support be added to my favorite application?

If an application is not listed under All Supported Applications, this application likely has no...

The buttons of my SpaceMouse are not working correctly in NX. The application is installed on a server.

The 3Dconnexion devices have a plug-in for NX called "3Dconnexion Plug-In for NX" or "3DxNX"...

My Spacemouse is not recognized correctly on Mac OS X

If the driver panel shows in the "Tool" tab Firmware 0.00 and "No device found"...

How do I get started with my 3Dconnexion device?

After installing your 3Dconnexion Software, you will find a new Icon on your desktop representing...

How to turn off the navigation arrows in Google Earth

Open the menu "Tools -> Options". Go to the tab "Navigation". In the section "Non-mouse...

SpaceMouse support on Microsoft Windows 7

Official Windows 7 support is available on 3DxSoftware release version 3.8 and newer and on...

Catia gives error „Unknown Command“

If you are using Catia in a language that doesn't match your system locale you...

How to activate the support for the SpaceMouse in Google Earth Desktop

In Google Earth Desktop the support for the SpaceMouse is not enabled by default. You...

How do I clean up the configuration on Windows?

1. Stop the 3Dconnexion driver (Start -> All Apps -> 3Dconnexion -> Stop 3DxWare) 2....

3Dconnexion Administrators Guide

This guide is intended to provide the information needed for an IT Administrator to distribute...

Installation of „3Dconnexion Add-In for SOLIDWORKS“ fails with error message 1603

Issue: Installation of the 3Dconnexion Add-In for SOLIDWORKS fails with error 1603 Solution: Please verify that...

How to change the SpaceMouse rotation point in CATIA, ENOVIA and DELMIA V5

This article applies to all releases of Dassault Systèmes' CATIA, ENOVIA and DELMIA V5, all...

What should I do if my SpaceMouse is moving without me touching the device cap?

If your SpaceMouse is moving without you touching it, it might be “drifting.” Follow these...

How can I check if my USB 3Dconnexion device is recognized by Windows?

To check which hardware is connected to your Windows system, please follow the below procedure....

What is the warranty for my 3Dconnexion product?

Please refer to the 3Dconnexion Limited Hardware Warranty web page for information of your 3D...

How do I install the UNIX/Linux driver I downloaded from the 3Dconnexion webpage?

This article applies to all UNIX/Linux -based operating systems. A complete set of install instructions...

I cannot rotate (Tilt / Spin / Roll) in AutoCAD

You must be in a 3D Workspace in AutoCAD to rotate your model: Expand the...

I installed the latest 3Dconnexion driver but my SpaceMouse is not working within my application

Check if your application supports the SpaceMouse. There is a list of such applications on the...

How do I generate log files of the 3DxWare installer?

Instruction how to provide log files to Technical Support Team 3DxWare 10.8.9 or later Please...

Where can I find my 3DxWare configuration files?

For the Windows driver: User specific configuration files are stored in %APPDATA%\3Dconnexion\3DxWare\Cfg. The configuration files...

Where can I download the latest drivers/plug-ins for my 3Dconnexion device?

You will find the latest available software for your 3Dconnexion device on the software downloads...

No navigation with SpaceMouse in CATIA V5, ENOVIA V5, DELMIA V5 (firewall blocking cnext.exe, dmu.exe, delmia.exe)

This article applies to all builds of Dassault Systèmes' CATIA, ENOVIA and DELMIA V5 on...

No navigation with SpaceMouse in CATIA V5 (ADL_ODT_IN is defined)

To speed up application launch, some users define the environment variable ADL_ODT_IN. This variable is...

Where can I find the serial number / PID of my 3Dconnexion device?

If your device is connected to your Windows computer, the serial number (PID) is shown...

How can I find out whether the plugin for the SpaceMouse in Solid Edge is loaded?

Open Solid Edge. Go to "Settings-> Add-Ins ...". Verify in the list of available add-ins...

Wer ist berechtigt, Produkte mit Education Rabatt zu erwerben?

Alle Studierende und Lehrende einer Bildungseinrichtung (Schule, Hochschule, Universität) haben Anspruch auf den Studentenrabatt. Als...

Wie lange ist der Education Rabattcode gültig?

Der Education Rabattcode verfällt einen Monat nach Ausstellung.

Wie viele Produkte kann ich pro Bestellung mit einem Education Rabattcode kaufen?

Du kannst pro Bestellung ein Produkt kaufen.

Für wie viele Bestellungen kann ein Education Rabattcode verwendet werden?

Jeder Rabattcode ist für eine einzelne Bestellung gültig.

Wie viele Education Rabattcodes kann ich bekommen?

Jeder Student oder Schüler erhält einen individuellen Rabattcode, der für eine einzelne Bestellung gültig ist.

3Dconnexion products and remote computing environments

3Dconnexion products are designed to deliver real-time interactivity when manipulating 3D content on local Mac...