- The item/s being returned must include all original packaging and accessories.
- The item/s being returned must not be altered in any way.
- The customer is responsible for return shipping.
- We recommend shipping the items via UPS or FedEx so the shipment can be tracked.
The original and return shipping charges are not refundable.
- We will refund your original form of payment within 7-10 business days after the return is received.
To request a return authorization
- Please email order_us(at)3dconnexion.com in order to request a “return merchandise authorization” number (RMA#)
- Please include the name on the original order and order #.
- We will respond to your request with an RMA# along with the return address and instructions for shipping.