Return and Refund Policy

3Dconnexion has a 30 day return policy
(30 days from the date the customer purchased the item directly from 3Dconnexion).

3Dconnexion does not accept returns if the product was not purchased directly from 3Dconnexion.

Request a return here

Refund Restrictions
  • Item/s being returned must include all original packaging and accessories
  • Items must be returned in a new or like-new condition
    (no internal or external damage that was not present at time of delivery)
Return process and timing
  • Request a return within 30 days after receiving the item/s by filling out the form
  • We will check your request and send you an e-mail with further information
  • If your return request has been accepted, you have another 14 days to send your return
    (we recommend shipping the items via UPS or FedEx so the shipment can be tracked, the original and return shipping charges are not refundable)
  • After your return is delivered to our warehouse, it may take up to 10 business days to inspect returned item/s and initiate the refund
Refund information
  • Once your item/s have been received and approved for refund, we will return the funds to your original payment method
  • The financial institutions may then need a further 2-5 business days to process the initiated refund before it appears in your account