CadMouse scrolls too slowly or too fast
After the Windows 11 update 24H2, you may encounter issues with your mouse wheel. If scrolling feels too slow or too fast relative to your mouse wheel movements, follow these steps:
1. Update Your CadMouse Firmware
- Download and install the latest version of 3DxWare 3DxWare 10 Driver.
- Connect your mouse directly to the computer via cable and open 3DxWare.
- A notification will be displayed under the name of the device if a firmware is available.
- Clicking on the notification in the settings window starts the firmware update tool. Please follow the instructions and click on Update.
2. For Wireless Devices: You will need to re-pair your mouse after the firmware update to resolve the issue
- Open 3Dconnexion Paring (Start > 3Dconnexion Pairing).
- Remove the paired CadMouse, then click on Add Device and follow the instructions.
If you still experience issues, please contact Technical Support.