3Dconnexion Bluetooth device not visible for pairing on Windows 11 – Firmware

Some users do not see their 3Dconnexion device listed during Bluetooth pairing on newer versions of Windows 11.

To avoid this issue please follow the instruction:

  1. Download the 3Dconnexion Firmware tool – https://download.3dconnexion.com/drivers/technical_support/3DxFlash_v2-15-0_r20475.exe
  2. Connect your device to the computer via cable.
  3. Launch the update tool (once installed, you can find it by opening Windows Start and searching for “3Dconnexion Firmware Update”).
  4. Select your device from the list and click “Upgrade” (example picture below).

For more information and a list of supported devices please see the ReadMe file located in C:\Program Files\3Dconnexion\3DxFlash\

In case you encounter any issues, please contact our Technical Support Team.

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