Return and Refund Policy

3Dconnexion has a 14 days return policy
(14 days from the date the customer received the item).

3Dconnexion does not accept returns if the product was not purchased directly from 3Dconnexion.

Return Information
  • You can cancel your order, without providing any explanation, by written notice to order_eu(at)
    or by sending back the goods to us within 14 days.
  • The customer is responsible for return shipping to:
    Rieck Projekt Kontrakt Logistik Hamburg GmbH & Co.
    c/o 3Dconnexion
    Wennerstorfer Weg 1
    21629 Neu Wulmstorf
  • We recommend shipping the items via UPS so the shipment can be tracked.
    The original and return shipping charges are not refundable.
Refund Restrictions
  • The item/s being returned must include all original packaging and accessories.
  • The item/s being returned must not be altered in any way.
Refund Information
  • We will refund your original form of payment within 7-10 business days after the return is received.