If you are using Apple macOS 11 “Big Sur” and a CadMouse Wireless (launched in 2017), you will need to upgrade the device firmware to version 1.11. A firmware update tool is currently available but only for Microsoft Windows versions 8.1 and 10. If you have access to a Windows machine (a virtual Windows should be fine if the device connected directly to your computer).
You can check the firmware version using the “3Dconnexion” pane (“Tools” tab) in your Mac’s “System Preferences”.
The firmware update tool (3DxFlash) can be downloaded from here.
Please review the “Readme” document before installing and using the tool
IMPORTANT: you need to connect the device with the cable to be able to update the firmware the device.
Note: The CadMouse Wireless with firmware 1.11 does not work with driver versions 10.7.0 r3261 or lower. Please upgrade the 3Dconnexion driver to 3DxWareMac version 10.7.0 r3274 or newer – the one which is linked in the FAQ for macOS 11 “Big Sur”.
Our Engineering is working on a firmware update tool for macOS. This page will be updated when the new tool is available.
If you need assistance with the above process, we’re available to help. Please get in touch with our team.