If you are using Apple macOS 11 and newer and a CadMouse (wired, launched in 2015), you will need to upgrade the device firmware to version 1.06.
A firmware update tool (tdxflash) can be downloaded from here.
Please review the user_guide.pdf that is provided with the tool.
You can check the firmware version using the “3Dconnexion” pane (“Tools” tab) in your Mac’s “System Preferences”.
IMPORTANT: you need to connect the device with the cable to be able to update the firmware of the device.
Note: The CadMouse Wireless with firmware 1.06 does not work with driver versions 10.7.0 r3277 or lower. Please upgrade the 3Dconnexion driver to 3DxWareMac version 10.7.0 r3278 or newer – the one which is linked in the FAQ for macOS 11 “Big Sur”.
If you need assistance with the above process, we’re available to help. Please get in touch with our team.